Henry Sapoznik
Just to let you know the parts showed up, the directions were crystal clear and I got the new rollers on lickity-split. I am back to being an active part of the Concept2 family!
I wanted to thank Concept2 for being the kind of company who supports their older model by keeping parts in stock and not creating planned obsolescence, herding customers into buying newer and newer models.
Too many companies today look at short term profits and not the needs of its customers. You make a really great product and have a great company ethos to match.
Glad to be back.